As more everyday services move online, having the skills and confidence to use technology is increasingly important. However, digital newcomers can face difficulties accessing and using online services, particularly when technology feels complicated or unfamiliar.
The Cyber Safety team explored how digital educators in Ireland support people in developing essential digital skills and what could be done to make digital education more accessible and effective.
Supporting People to Build Digital Skills
The study involved interviews with 34 professional and volunteer digital educators across Ireland. These educators provided support through workshops, one-to-one sessions, remote calls and other forms of digital-skills training.
The research found that personalised, step-by-step guidance and hands-on learning are particularly important. People learn at different speeds and can benefit from having enough time to ask questions, practise using technology and build their confidence with support.
What Makes Digital Participation Difficult?
The study identified several barriers that can make using digital services more difficult. These included fear and anxiety around technology and online scams, complicated technical language, poor internet connectivity, limited transport and the cost of replacing outdated devices.
Digital educators play an important role in helping people overcome some of these challenges by providing reassurance, practical guidance and personalised support.
Supporting Digital Educators
The research also found that digital educators need support themselves. Some wanted additional training, particularly in cybersecurity, as well as access to simple and up-to-date resources such as printable guides, booklets, websites and online learning materials.
The study also suggests creating safe, simulated services, such as a practice online-banking platform, where people could learn how digital banking works without having to share real financial information.