As more everyday services move online, having the knowledge and confidence to stay safe online is increasingly important. However, people who are relatively new to technology can face particular challenges when navigating cybersecurity advice, including concerns about scams, passwords and protecting personal information.
The Cyber Safety team explored how cybersecurity guidance could be better tailored to the needs of digital newcomers in Ireland.
What Did the Study Find?
The research was conducted in two phases.
In the first phase, 58 participants took part in a dot-voting activity to identify the areas of cybersecurity where they would most like assistance. Recognising scams or cyber-attacks was the biggest concern, receiving 29 votes, while privacy of personal information and password management received eight votes each.
The second phase involved 31 participants from rural and urban communities in Ireland. The Cyber Safety team provided tailored cybersecurity advice through presentations and information leaflets, followed by discussions with participants.
Why Does Personalised Cybersecurity Guidance Matter?
The research highlights that digital newcomers do not all have the same level of digital knowledge or experience. Some participants were comfortable using services such as online banking, while others avoided them entirely.
The findings show why cybersecurity guidance should be clear, practical and accessible, while recognising that people have different levels of experience and confidence with technology.