As more everyday services move online, people are using technology for communication, banking, shopping and accessing essential services. However, their experiences of cybersecurity can vary depending on how much technology they use.
The Cyber Safety research team explored these differences to better understand the cybersecurity concerns, behaviours and support needs of people with different levels of technology use in Ireland.
The study involved 77 participants aged 60 and over, who were grouped according to high, medium and low levels of technology use.
Different Levels of Technology Use, Different Challenges
The research found that greater use of technology does not necessarily mean that people find it easier to stay secure online. High-tech users were generally more aware of cybersecurity threats, but many still experienced difficulties with areas such as password management and two-factor authentication (2FA).
Scams were an important concern across the study. 19% of participants reported having experienced a scam, while 13% reported hacking attempts.
Privacy was another significant issue. Participants raised concerns about how their personal information is collected and used online, as well as location tracking, social media privacy and intrusive advertising. These concerns sometimes caused people to restrict their use of technology or avoid particular online services.
The Importance of Accessible Cybersecurity Support
The research also highlights the importance of clear, accessible and trusted cybersecurity support. Only 31% of participants reported knowing where to find information about online safety, while many relied on family members for help.